Terms of service
We offer urgent delivery through DHL.
Our online shop is available for deliveries in the European Union, United Kingdom, USA, Canada, Norway, Australia and New Zealand.
Other countries please contact us; email@example.com
Shipping is free of charge for Spanish deliveries.
European Union, United Kingdom, USA, Canada, Norway, Australia and New Zealand: We offer free deliveries for orders in excess of €500. Shipping cost for smaller orders is €35.
Import duties, fees and local taxes aplying might be required by DHL in order to release the package. These fees are the responsibility of the customer. Spanish 21% VAT has previously been deducted for all non EU orders. As soon as the order is dispatched you will receive an email with your tracking number.
Exchanges & Returns
A previous authorization is required for any change or return. Please, contact us at firstname.lastname@example.org or by phone: +34 933 015 347 and we shall inform you about the procedure.
You can return any purchase item within 15 days. Returns will only be accepted from the country where the order was shipped to.
All returned goods must be sent using the original parcel box including its swing tickets. Once the returned parcel is received and inspected in our premises, we will send you an email confirmation.
The customer is responsible for the cost of the return shipment. Once the return is received in our premises, we shall proceed by reimbursing the price of the item minus the shipping cost.
Please ask for our returns cost of delivery. Alternatively, you can also return items in person to our store in Barcelona.
Refunds will be made to the original payment method.